Help Center

Setup, the app, refills, orders and warranty, all in one place.

Here when
you need us.

Setup

Set up your device.

Quick-start steps, pairing and troubleshooting for every device.

App

The SmartLife app.

What the app shows you, device by device.

Care

Filters & refills.

Change intervals and genuine replacement parts.

Orders

Orders & delivery.

Collection, delivery, returns and refunds.

Register

Register your warranty.

One minute, and your device is on file for a year.

Warranty

Warranty policy.

What's covered, and how to make a claim.

FAQ

Questions, answered.

The questions Guardians ask most.

Still stuck? Write to hello@apawlogy.com with your device name and what's happening. A photo or short video helps us help you faster.

Pets That Matter Most. ⬩ Made to live together. ⬩ Pets That Matter Most. ⬩ Made to live together. ⬩